What makes ActiveCare the best Physical Therapy in NYC? We spoke with ActiveCare’s Front Desk Patient Services Administrators Annie Santos and Jasmine Abraham to get their thoughts on the subject. Read the Q&A below:

How is ActiveCare different from other healthcare facilities?

Annie: Before working here, I worked at another practice that was nothing compared to ActiveCare Physical Therapy. At that facility, we would see 180 patients a day, and patients were only treated for 10 minutes – and most of the time, patients were lucky if they received the whole 10 minutes. ACPT treats patients like friends and family – friends and family they want to help feel better and get better. Here patients typically receive 30 minutes of manual therapy and 30 minutes of supervised exercise, as well as careful instructions for their home exercise programs.

Jasmine: As a smaller practice, we have the ability to give our patients the highest caliber of treatment. We strive to be the best. Patients receive one-on-one care from our licensed physical therapists who have undergone vigorous training and continuing education. Patients wouldn’t normally receive the individualized time and care they receive here at a larger facility.

As Patient Services Administrators, how do you strive to provide above-and-beyond care?

Annie: We focus on setting up new patients with complete charts and all the information they need to begin their care here at ACPT. We schedule patients for future visits as far in advance as possible in order to reserve their preferred days and times, and we remind those with busy schedules to come in for treatment. We get to know everyone and make them feel like they’re at home and not in a doctor’s office.

Jasmine: We ensure each patient experiences a concierge level of service by establishing a positive rapport on the phone and in person. We make sure to keep outcome measurement tests, PT notes and insurance authorizations up to date. We strive to keep the patients satisfied from their first visit to their last.

Stay tuned for part 2 of the Q&A with Annie and Jasmine! And for more information visit www.activecarephysicaltherapy.com.